![]() ![]() ![]() The company struggled to pull a profit until 2010, when Jim Brett (now at J.Crew) was brought from Anthropologie to West Elm to turn it around. West Elm was founded by Williams-Sonoma in 2002, just as millennials were aging into adulthood yet before the financial crisis of 2008 sent American bank accounts plunging. If West Elm’s performance gets better by the year, why is its consumer experience stuck in the Dark Ages? How West Elm became millennials’ home decor retailer of choice This rising tide of customer complaints comes despite the company’s exploding revenue in recent years. Despite the brand’s on-trend designs and accessible price point, customers are growing increasingly frustrated with the company - and they’re flocking online in a chorus of disgruntlement, clogging nearly every one of West Elm’s social media posts with pleas for their late orders or to express rage about a recent phone call with customer service. All across the internet, comments, blogs, tweets, and Facebook posts can be found protesting the home furnishing store’s customer service and delivery. “No one has contacted me.”Ĭustomers are growing increasingly frustrated with the company - and they’re flocking online in a chorus of disgruntlementĪlli’s experience may seem extreme, but it isn’t. “That order is sitting in a state that says it’ll be ready for delivery between 9/20 and 9/27,” Alli said. Finally, she said, through “literally begging” someone in order fulfillment, she got someone from the employee-only supervisor line on the phone - which made little difference. They told her that her June 9 order had been held up by a glitch that only the internet technology department could fix. Finally, on September 8, after months of silence, Alli received a response from West Elm customer service via Facebook messenger. She also tried Facebook, where West Elm requested she take down her post to protect her privacy, since the post contained her order number and email, which was likewise ignored. After being passed from one customer service agent to another, Alli told me in an email, she finally turned to Twitter, where her messages went unanswered. This September, sick of waiting for her item, Alli called West Elm customer service to inquire about the status of her order. Start celebrating the holiday weekend early with these impressive discounts.Alli, a tech executive from Colorado, has been waiting for her West Elm order for months. ![]() Ready to dive into Memorial Day furniture sales? It's time. The best early Memorial Day 2023 furniture sales She also recommends checking out coupon sites like CouponCabin, PayPal Honey and Slickdeals for extra discounts and cash-back offers. "If you find a good sale, use a price comparison tool like Google Shopping to search for the item and see if you can find a better price at another retailer," Bodge advises. "They often offer extensive selections and competitive prices." We're updating the best deals as we discover them! Also,"check out popular online furniture retailers like Wayfair, Overstock and Amazon," Madhok says. She tells Yahoo Life that there's a "wide range up for grabs." How can I find the best Memorial Day sales?īookmark this page and come back often over the weekend. "All types of furniture are on sale." Michelle Madhok, online shopping expert at, says Memorial Day presents a good opportunity to find deals on sofas, sectionals, coffee tables and entertainment centers. Pretty much everything, Trae Bodge, shopping expert at, tells Yahoo Life. But be aware that you run the risk of hot-ticket items flying out of stock if you wait too long. Memorial Day is Monday, May 29, but the sales are on now and may run into next week. So we did the legwork for you.īelow are expert strategies for maximizing savings on furniture this weekend, plus all the best items on sale-we're updating our list in real time all weekend, so check back often! When are Memorial Day 2023 furniture sales events? But you've got BBQs, picnics, parades and other important events to hit up right now. The sales are spectacular, whether you're in need of a new outdoor sectional, a lush loveseat or a cool kitchen table. ![]()
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